If you do not see your question in the list above please contact us.

What is the New Hampshire Health Alert Network?

The New Hampshire Health Alert Network (NH HAN) is a secure web-based comprehensive system for public health emergency notifications and alerts in response to events or incidents of public health significance.

Communication platform capable of rapid distribution system for emergency planning and response communication with public health partners. New Hampshire Department of Health and Human Services, Division of Public Health Services administers NH HAN to facilitate alerting and information sharing between federal, state, and local partners.

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What is the purpose of NH HAN?

The NH HAN ensures that public health professionals and key response partners can exchange pertinent information in minutes. It provides the situational awareness necessary to respond to events that may have urgent public health consequences.

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How can I register?

Online registration is available for public health, healthcare, and emergency response professionals who would like to receive notifications. Eligible participants include staff from local Health Departments (HD), Regional Public Health Networks (RPHN), hospitals, laboratories, clinicians, physicians, nurses, public health workers and responders, emergency management personnel, and others.

Information provided via the HAN can be sensitive and/or preliminary and may not be appropriate for those who do not fulfill a role in a public health response. As such, registration requests will be vetted and are not guaranteed. You will be notified by the HAN Coordinator indicating if you are approved to begin receiving messages through this system. Click the “Register Now” button on the home page to begin the registration process.

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What type of information do I need to provide to register with this System?

When you register, you will need to agree to the terms of service, and then will be asked to provide information specific to you and your preferred method of communication.

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Is my information safe?

Every possible step relating to data integrity and security is taken by the staff in order to prevent abuse and protect participants’ privacy. Please review the Privacy Policy and contact us if you would like further information.

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Why is my registration request denied?

Registration requests can be denied for various reasons and will be provided to the potential participant. Some reasons might include the lack of information provided during registration, duplicate registration requests, etc.

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How can I change information that I provide on my account registration?

Once you have completed the registration process and your request has been approved, you will be able to log in to your account using your username and password to update your account information.

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Who can see my personal information?

You can see your own information and manage your own account. The administrator of your unit can also see and manage your information. Your information is not viewable by other users registered in the system.

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What are the Categories of Health Alert Messages?

Health Alert: conveys the highest level of importance; warrants immediate action or attention.
Health Advisory: provides important information for a specific incident or situation; may not require immediate action.
Health Update: provides updated information for a specific incident or situation; unlikely to require immediate action.
Health Information: Provides general health information which is not considered to be of an emergent nature.

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How do I navigate the new HAN system?

When you are signed in, there is a Help Center at the top right of the page. The Help Center provides Online Help, Video Help and Quick Reference Guides.

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Who do I contact if I have any questions on using the HAN system?

If your question is not answered in this FAQ you can select "Contact Us" to submit your question to a HAN administrator.

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